Putting your hotel deposit down

1 MARCH 2013

Update: the link has been fixed.

If you too are getting that asinine "12 minutes" message when you click the link to make your deposit, call Travel Planners at 877-552-6642. They will take your credit card number over the phone and make the deposit.

I tried that link from multiple browsers, laptops, IP addresses and 2 phones, and got stonewalled every time. I know I'm not the only one, and Travel Planners answered my initial email with an automated "you'll hear from us within 3 days" - when of course, the deposit needs to be made in 3 days.

The Travel Planners woman didn't sound surprised at all about the link, but nor did she mention any plans to fix the issue. So don't count on it getting rectified before the cut-off period if you're having trouble - just call and lock down your room to be safe.

The upside of this irritation - she let me upgrade my room slightly for a mere fourteen dollars.


  1. I was having the same issue since yesterday and was just about to call them when I tried it again and it worked.

    The link now takes you to the page where you can log in to view/change your reservation and then there's a link (which I don't think was there yesterday) about adding a credit card.

    Once you add the card, it takes a minute or two to charge it and then you're done.

    As a side note, I had the same issue last year with the email link and ended up calling them to put my deposit down.

  2. Cool, thanks. I just checked and it's fixed.