7 APRIL 2016
Almost everyone I'm in touch with has NOT
gotten their hotel email. That includes people who went through
immediately and those who went through late. So while this is
undoubtedly frustrating for you, please know it's not a signal something
is wrong - not wrong with your hotel fate, anyhow. On Peak probably
could have organized this a little better.
And they
definitely could have improved their customer service. So far tweets and
phone calls have delivered these contradictory messages: the process
was double-randomized, with submissions processed in any old order; they
were processed in order at the moment of submission; they were
processed by the moment you were taken out of the waiting room and into
the system.
I honestly have no idea which one to believe at this point
but I do know an event of this magnitude should have been treated with
more gravity. On Peak should have ironed out the process and circulated talking points to their customer-facing staff
and drilled it into their skulls; there's just no cause for confusing
people and stressing them out like this.
Tomorrow is another day, comrades.
Update: Literally seconds after I posted this, the rejection emails started. Almost everyone I know is getting rejected. And the email says "All received requests were processed in random order as outlined on www.comic-con.org and all placements have been made."
My stomach hurts. It seems like a catastrophic number of attendees got shut out completely. I'm hoping I'm wrong and some emails just haven't gone out yet. In the meantime, if you're one of the few who have an extra room, let me know and I'll connect you with someone who needs it. But I think most everyone is in the "needs it" category.
One thing is clear: CCI has got to change the process and make it for badge-holders only. This is a disaster.
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